FAQ

Getting started

Q: I'm new — what should I do first?

A: Welcome! Here's how to get up and running:

1. Create a Master Account on our website and verify your email address.
2. Log in to your personal Control Panel to manage everything in one place.
3. Download the game client from the Control Panel.
4. Create one or more in-game accounts — all of them will share your Master Account's Master Storage.
5. Launch the client and log in with your in-game account to start playing.

Tip: We strongly recommend joining our Discord community. It's the best place to ask questions and stay connected with the team and community.

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Q: What is Master Storage and how does it work?

A: Master Storage is a shared storage tied to your Master Account rather than any single character or in-game account. Any in-game account created under the same Master Account can access it.

This makes it easy to pass items or currency between your own characters, or keep a central reserve of crafting materials across multiple playstyles.

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Support

Q: How do I contact a GM or submit a support request?

A: The fastest and most reliable way to reach the staff team is through our Discord server.

1. Join the Discord server (link in the website header).
2. Go to the #create-a-ticket channel.
3. Use the ticket tool to open a new support request and describe your issue in detail.
4. A staff member will respond in your private ticket thread — keep an eye on your Discord notifications.

Note: Please avoid sending direct messages to individual GMs. Using the ticket system ensures your request is seen by the whole team and tracked properly.

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Q: What should I include in my support ticket?

A: The more context you provide, the faster the team can help you. Try to include:

• Your Master Account username and the affected in-game account name
• A clear description of the problem or question
• Any relevant screenshots or error messages
• The approximate date and time the issue occurred
• Steps you've already tried, if applicable

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Game client & technical

Q: Why is my antivirus flagging the patcher as a virus?

A: This is a false positive and is very common with game patchers. Because the patcher needs to modify files inside your game installation directory, antivirus programs may classify this behavior as suspicious — even when the file is completely safe.

To resolve it:

1. Open your antivirus software's settings.
2. Navigate to the exclusions or exception list section.
3. Add the full path to your game's installation folder (or just the patcher executable).
4. Re-download or restore the patcher if it was quarantined or deleted.

Tip: If you're unsure how to add an exception, search your antivirus software's name plus "add exclusion" — most vendors have step-by-step guides in their own support documentation.

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Q: The game won't launch — what should I try?

A: If the client fails to start or crashes immediately, try these steps in order:

1. Run the patcher again to ensure all files are up to date and nothing is missing or corrupted.
2. Right-click the game launcher and choose Run as administrator.
3. Check that your antivirus isn't blocking or quarantining any game files (see the antivirus question above).
4. Make sure your graphics drivers are up to date.
5. Try a clean reinstall: uninstall the game, delete the leftover game folder, then re-download from the Control Panel.

If none of these resolve the issue, open a support ticket on Discord and include your error message and a description of what you've already tried.