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(Created page with "== Q: I'm new, what should I do? == '''A:''' Welcome! First, create a '''Master Account''' using our website. Once your account email is verified, you can log in and access your personal '''Control Panel'''. From there you can: * Download the game client * Create your in-game accounts All accounts created under your Master Account share a '''Master Storage'''. We also recommend joining our '''Discord community''' to connect with other players and stay updated. See...") |
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== Getting started == | |||
=== Q: I'm new — what should I do first? === | |||
'''A:''' Welcome! Here's how to get up and running: | |||
# Create a '''Master Account''' on our website and verify your email address. | |||
# Log in to your personal '''Control Panel''' to manage everything in one place. | |||
# Download the '''game client''' from the Control Panel. | |||
# Create one or more '''in-game accounts''' — all of them will share your Master Account's '''Master Storage'''. | |||
# Launch the client and log in with your in-game account to start playing. | |||
{{Tip|We strongly recommend joining our '''Discord community'''. It's the best place to find party members, ask questions, get patch notes, and stay connected with the team.}} | |||
---- | |||
=== Q: What is Master Storage and how does it work? === | |||
'''A:''' Master Storage is a shared inventory tied to your '''Master Account''' rather than any single character or in-game account. Any in-game account created under the same Master Account can access it. | |||
This makes it easy to pass items or currency between your own characters, or keep a central reserve of crafting materials across multiple playstyles. | |||
---- | |||
== Support == | |||
=== Q: How do I contact a GM or submit a support request? === | |||
'''A:''' The fastest and most reliable way to reach the staff team is through our '''Discord server'''. | |||
# Join the Discord server (link in the website header). | |||
# Go to the <code>#create-a-ticket</code> channel. | |||
# Use the ticket tool to open a new support request and describe your issue in detail. | |||
# A staff member will respond in your private ticket thread — keep an eye on your Discord notifications. | |||
{{Note|Please avoid sending direct messages to individual GMs. Using the ticket system ensures your request is seen by the whole team and tracked properly.}} | |||
---- | |||
=== Q: What should I include in my support ticket? === | |||
'''A:''' The more context you provide, the faster the team can help you. Try to include: | |||
* Your '''Master Account username''' and the affected in-game account name | |||
* A clear description of the problem or question | |||
* Any relevant '''screenshots or error messages''' | |||
* The approximate date and time the issue occurred | |||
* Steps you've already tried, if applicable | |||
---- | |||
== Game client & technical == | |||
=== Q: Why is my antivirus flagging the patcher as a virus? === | |||
'''A:''' This is a '''false positive''' and is very common with game patchers. Because the patcher needs to modify files inside your game installation directory, antivirus programs may classify this behavior as suspicious — even when the file is completely safe. | |||
To resolve it: | |||
# Open your antivirus software's settings. | |||
# Navigate to the '''exclusions''' or '''exception list''' section. | |||
# Add the full path to your game's installation folder (or just the patcher executable). | |||
# Re-download or restore the patcher if it was quarantined or deleted. | |||
{{Tip|If you're unsure how to add an exception, search your antivirus software's name plus "add exclusion" — most vendors have step-by-step guides in their own support documentation.}} | |||
---- | |||
=== Q: The game won't launch — what should I try? === | |||
'''A:''' If the client fails to start or crashes immediately, try these steps in order: | |||
# Run the patcher again to ensure all files are up to date and nothing is missing or corrupted. | |||
# Right-click the game launcher and choose '''Run as administrator'''. | |||
# Check that your antivirus isn't blocking or quarantining any game files (see the antivirus question above). | |||
# Make sure your graphics drivers are up to date. | |||
# Try a clean reinstall: uninstall the game, delete the leftover game folder, then re-download from the Control Panel. | |||
If none of these resolve the issue, open a support ticket on Discord and include your error message and a description of what you've already tried. | |||
---- | |||
== Q: I'm new, what should I do? == | == Q: I'm new, what should I do? == | ||
Revision as of 13:22, 6 April 2026
Getting started
Q: I'm new — what should I do first?
A: Welcome! Here's how to get up and running:
- Create a Master Account on our website and verify your email address.
- Log in to your personal Control Panel to manage everything in one place.
- Download the game client from the Control Panel.
- Create one or more in-game accounts — all of them will share your Master Account's Master Storage.
- Launch the client and log in with your in-game account to start playing.
Tip: We strongly recommend joining our Discord community. It's the best place to find party members, ask questions, get patch notes, and stay connected with the team.
Q: What is Master Storage and how does it work?
A: Master Storage is a shared inventory tied to your Master Account rather than any single character or in-game account. Any in-game account created under the same Master Account can access it.
This makes it easy to pass items or currency between your own characters, or keep a central reserve of crafting materials across multiple playstyles.
Support
Q: How do I contact a GM or submit a support request?
A: The fastest and most reliable way to reach the staff team is through our Discord server.
- Join the Discord server (link in the website header).
- Go to the
#create-a-ticketchannel. - Use the ticket tool to open a new support request and describe your issue in detail.
- A staff member will respond in your private ticket thread — keep an eye on your Discord notifications.
Q: What should I include in my support ticket?
A: The more context you provide, the faster the team can help you. Try to include:
- Your Master Account username and the affected in-game account name
- A clear description of the problem or question
- Any relevant screenshots or error messages
- The approximate date and time the issue occurred
- Steps you've already tried, if applicable
Game client & technical
Q: Why is my antivirus flagging the patcher as a virus?
A: This is a false positive and is very common with game patchers. Because the patcher needs to modify files inside your game installation directory, antivirus programs may classify this behavior as suspicious — even when the file is completely safe.
To resolve it:
- Open your antivirus software's settings.
- Navigate to the exclusions or exception list section.
- Add the full path to your game's installation folder (or just the patcher executable).
- Re-download or restore the patcher if it was quarantined or deleted.
Tip: If you're unsure how to add an exception, search your antivirus software's name plus "add exclusion" — most vendors have step-by-step guides in their own support documentation.
Q: The game won't launch — what should I try?
A: If the client fails to start or crashes immediately, try these steps in order:
- Run the patcher again to ensure all files are up to date and nothing is missing or corrupted.
- Right-click the game launcher and choose Run as administrator.
- Check that your antivirus isn't blocking or quarantining any game files (see the antivirus question above).
- Make sure your graphics drivers are up to date.
- Try a clean reinstall: uninstall the game, delete the leftover game folder, then re-download from the Control Panel.
If none of these resolve the issue, open a support ticket on Discord and include your error message and a description of what you've already tried.
Q: I'm new, what should I do?
A: Welcome!
First, create a Master Account using our website. Once your account email is verified, you can log in and access your personal Control Panel.
From there you can:
- Download the game client
- Create your in-game accounts
All accounts created under your Master Account share a Master Storage.
We also recommend joining our Discord community to connect with other players and stay updated.
See you in-game soon!
Q: How can I contact a GM?
A: The best way to contact a GM is through our Discord.
Open a support ticket using the tool in the:
#create-a-ticketchannel
This allows the staff team to review and respond to your issue quickly.
Q: Why is the patcher flagged as a virus?
A: This is unfortunately unavoidable.
Because the patcher modifies files inside your game directory, antivirus software may falsely flag it as suspicious.
This is a false positive. Simply add the patcher to your antivirus exception list and it should work normally.