FAQ - Revision history

Kins at 13:25, 6 April 2026

2026-04-06T13:25:35Z

← Older revision		Revision as of 13:25, 6 April 2026
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	== Getting started ==		== Getting started ==

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	If none of these resolve the issue, open a support ticket on Discord and include your error message and a description of what you've already tried.		If none of these resolve the issue, open a support ticket on Discord and include your error message and a description of what you've already tried.

	~~----~~
























	~~== Q: I'm new, what should I do? ==~~

	~~'''A:''' Welcome!~~

	~~First, create a '''Master Account''' using our website. Once your account email is verified, you can log in and access your personal '''Control Panel'''.~~

	~~From there you can:~~

	* Download the game client
	* Create your in-game accounts

	~~All accounts created under your Master Account share a '''Master Storage'''.~~

	~~We also recommend joining our '''Discord community''' to connect with other players and stay updated.~~

	~~See you in-game soon!~~

	~~----~~

	~~== Q: How can I contact a GM? ==~~

	~~'''A:''' The best way to contact a GM is through our '''Discord'''.~~

	~~Open a support ticket using the tool in the:~~

	* <code>#create-a-ticket</code> channel

	~~This allows the staff team to review and respond to your issue quickly.~~

	~~----~~

	~~== Q: Why is the patcher flagged as a virus? ==~~

	~~'''A:''' This is unfortunately unavoidable.~~

	~~Because the patcher modifies files inside your game directory, antivirus software may falsely flag it as suspicious.~~

	~~This is a '''false positive'''. Simply add the patcher to your antivirus '''exception list''' and it should work normally.~~

Kins: /* Getting started */

2026-04-06T13:24:58Z

Getting started

← Older revision		Revision as of 13:24, 6 April 2026
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	# Launch the client and log in with your in-game account to start playing.		# Launch the client and log in with your in-game account to start playing.

	{{Tip\|We strongly recommend joining our '''Discord community'''. It's the best place to ~~find party members,~~ ask questions~~, get patch notes,~~ and stay connected with the team.}}		{{Tip\|We strongly recommend joining our '''Discord community'''. It's the best place to ask questions and stay connected with the team and community.}}

	----		----

	=== Q: What is Master Storage and how does it work? ===		=== Q: What is Master Storage and how does it work? ===
	'''A:''' Master Storage is a shared ~~inventory~~ tied to your '''Master Account''' rather than any single character or in-game account. Any in-game account created under the same Master Account can access it.		'''A:''' Master Storage is a shared storage tied to your '''Master Account''' rather than any single character or in-game account. Any in-game account created under the same Master Account can access it.

	This makes it easy to pass items or currency between your own characters, or keep a central reserve of crafting materials across multiple playstyles.		This makes it easy to pass items or currency between your own characters, or keep a central reserve of crafting materials across multiple playstyles.

Kins at 13:22, 6 April 2026

2026-04-06T13:22:50Z

← Older revision		Revision as of 13:22, 6 April 2026
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			== Getting started ==

			=== Q: I'm new — what should I do first? ===
			'''A:''' Welcome! Here's how to get up and running:

			# Create a '''Master Account''' on our website and verify your email address.
			# Log in to your personal '''Control Panel''' to manage everything in one place.
			# Download the '''game client''' from the Control Panel.
			# Create one or more '''in-game accounts''' — all of them will share your Master Account's '''Master Storage'''.
			# Launch the client and log in with your in-game account to start playing.

			{{Tip\|We strongly recommend joining our '''Discord community'''. It's the best place to find party members, ask questions, get patch notes, and stay connected with the team.}}

			----

			=== Q: What is Master Storage and how does it work? ===
			'''A:''' Master Storage is a shared inventory tied to your '''Master Account''' rather than any single character or in-game account. Any in-game account created under the same Master Account can access it.

			This makes it easy to pass items or currency between your own characters, or keep a central reserve of crafting materials across multiple playstyles.

			----

			== Support ==

			=== Q: How do I contact a GM or submit a support request? ===
			'''A:''' The fastest and most reliable way to reach the staff team is through our '''Discord server'''.

			# Join the Discord server (link in the website header).
			# Go to the <code>#create-a-ticket</code> channel.
			# Use the ticket tool to open a new support request and describe your issue in detail.
			# A staff member will respond in your private ticket thread — keep an eye on your Discord notifications.

			{{Note\|Please avoid sending direct messages to individual GMs. Using the ticket system ensures your request is seen by the whole team and tracked properly.}}

			----

			=== Q: What should I include in my support ticket? ===
			'''A:''' The more context you provide, the faster the team can help you. Try to include:

			* Your '''Master Account username''' and the affected in-game account name
			* A clear description of the problem or question
			* Any relevant '''screenshots or error messages'''
			* The approximate date and time the issue occurred
			* Steps you've already tried, if applicable

			----

			== Game client & technical ==

			=== Q: Why is my antivirus flagging the patcher as a virus? ===
			'''A:''' This is a '''false positive''' and is very common with game patchers. Because the patcher needs to modify files inside your game installation directory, antivirus programs may classify this behavior as suspicious — even when the file is completely safe.

			To resolve it:

			# Open your antivirus software's settings.
			# Navigate to the '''exclusions''' or '''exception list''' section.
			# Add the full path to your game's installation folder (or just the patcher executable).
			# Re-download or restore the patcher if it was quarantined or deleted.

			{{Tip\|If you're unsure how to add an exception, search your antivirus software's name plus "add exclusion" — most vendors have step-by-step guides in their own support documentation.}}

			----

			=== Q: The game won't launch — what should I try? ===
			'''A:''' If the client fails to start or crashes immediately, try these steps in order:

			# Run the patcher again to ensure all files are up to date and nothing is missing or corrupted.
			# Right-click the game launcher and choose '''Run as administrator'''.
			# Check that your antivirus isn't blocking or quarantining any game files (see the antivirus question above).
			# Make sure your graphics drivers are up to date.
			# Try a clean reinstall: uninstall the game, delete the leftover game folder, then re-download from the Control Panel.

			If none of these resolve the issue, open a support ticket on Discord and include your error message and a description of what you've already tried.

			----
























	== Q: I'm new, what should I do? ==		== Q: I'm new, what should I do? ==

Kins: Created page with "== Q: I'm new, what should I do? == '''A:''' Welcome! First, create a '''Master Account''' using our website. Once your account email is verified, you can log in and access your personal '''Control Panel'''. From there you can: * Download the game client * Create your in-game accounts All accounts created under your Master Account share a '''Master Storage'''. We also recommend joining our '''Discord community''' to connect with other players and stay updated. See..."

2026-03-08T15:21:01Z

Created page with "== Q: I'm new, what should I do? == '''A:''' Welcome! First, create a '''Master Account''' using our website. Once your account email is verified, you can log in and access your personal '''Control Panel'''. From there you can: * Download the game client * Create your in-game accounts All accounts created under your Master Account share a '''Master Storage'''. We also recommend joining our '''Discord community''' to connect with other players and stay updated. See..."

New page

== Q: I'm new, what should I do? ==

'''A:''' Welcome!

First, create a '''Master Account''' using our website. Once your account email is verified, you can log in and access your personal '''Control Panel'''.

From there you can:

* Download the game client
* Create your in-game accounts

All accounts created under your Master Account share a '''Master Storage'''.

We also recommend joining our '''Discord community''' to connect with other players and stay updated.

See you in-game soon!

----

== Q: How can I contact a GM? ==

'''A:''' The best way to contact a GM is through our '''Discord'''.

Open a support ticket using the tool in the:

* <code>#create-a-ticket</code> channel

This allows the staff team to review and respond to your issue quickly.

----

== Q: Why is the patcher flagged as a virus? ==

'''A:''' This is unfortunately unavoidable.

Because the patcher modifies files inside your game directory, antivirus software may falsely flag it as suspicious.

This is a '''false positive'''. Simply add the patcher to your antivirus '''exception list''' and it should work normally.